Job Title: Claims Manager

Summary: Responsible for always being in constant contact with the adjuster and the insured to obtain the most current claim updates. This position is also responsible for setting up conference calls to go over claims, as well as providing claim status reports that are more in depth to the insured, and for attending meetings with the agent to visit clients or potential clients by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Checks emails from adjusters and clients.*
• Answers phone calls.*
• Sets up conference calls.*
• Goes on meetings.*
• Creates activities to track daily work flow.*
• Creates claim status reports to document updates on claims.*
• Calls adjusters to obtain updates on claims.*
• Lowers reserves on claims.*
• Prepares folders for client meetings.*
• Uses internal system called Applied Epic.*
• Works off of Microsoft Excel, Microsoft Outlook, and Microsoft Word.*

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Preferred, to have 1 year of prior experience or present relevant experience.
• Communicate to clients and understand basic commercial claims.
• Provide updates to clients with no grammatical errors.
• Understand claims terminology and be able to identify the loss and provide proper guidance to the clients.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software such as Microsoft Word, spreadsheet software such as Microsoft Excel, internet software, and Microsoft Outlook.

Education/Experience: Bachelor's degree (B.A./B.S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Specialized Training: In-house training

Knowledge, Skills and Other Abilities:

• Oral and written communication skills
• Time management
• Professionalism
• Multitask

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to five pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $18.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Travel requirement:

• Travel

Work Location: In person